Conflict Resolution Skills Training

Fall 2024
Online via Zoom

CEs to be requested (5 hours)

Families don’t always agree on what is best for Mom or Dad as they face difficult transitions. The goal of this training is to help you work with clients and their families when there is disagreement in the ranks. You will learn tools to:

  • Facilitate multi-party decision making
  • Work with parties with strong emotions
  • Understand and identify interests (vs. positions)
  • Communicate more effectively and use “Active Listening”
  • Build skills to aid conflict resolution and consensus building

Elder Decisions® is a mediation, training and coaching firm that has a long history of developing conflict resolution training programs for social workers, care managers, and others who provide services to older people. We are now bringing our popular conflict resolution skills training for eldercare professionals online. This program is recommended for professionals who work with multiple family members making difficult decisions.

Location:  This training will take place online via Zoom videoconferencing.  Please contact us at (617) 621-7009 x29, or, with questions.


“We were very pleased with the training Elder Decisions provided for my team. We continue to discuss and incorporate what was learned…. The trainers were great!”

– Kate Granigan, LICSW, C-ASWCM, VP of Geriatric Care Management, Overlook C.A.R.E.

“As a Geriatric Care Manager, I work with families who are often conflicted about elders who are in transition.  Family members want to do “what is best” for their relatives, but are sometimes at odds about the best means of arriving at consensus as a group when faced with difficult, emotional decisions.  I recently attended an Elder Decisions Conflict Resolution Skills for Eldercare Professionals workshop and found the valuable skills I learned to be very helpful when working with families.  I would highly recommend attending an Elder Decisions workshop to any professional who works with elders and their families.” 

– Michael Novack, LICSW, Geriatric Care Manager, Elder Resources

“The BEST training I’ve ever attended (and there have been many). The program was highly interactive and the presenters were articulate, interesting, organized, knowledgeable, warm and flexible. Thank you!”

– Karen Zweig, The Move Maven

“I want to re-iterate how valuable I found the seminar. Having reviewed the notebook and my notes, I am realizing how much I gained! It was an excellent experience…I am hoping you will do more trainings for those of us who are interested.  Thank you again for a really worthwhile day!”

– Laura Kaplan, MSW, Connecticut Eldercare Solutions, LLC

Elements of Participation:

By registering you acknowledge that you have read the following elements of participation:

  • This is an interactive training and we’ll be asking you to keep your camera on during most of class time.  Please register for a time when you’ll be able to be fully present and engaged – for your own benefit and that of the class.  
  • The ability to see multiple participants on a Zoom screen at once will be important for exercises and role plays; for this reason, please join the training on either a desktop computer, laptop, or tablet.
  • Portions of the training may be recorded with the permission of trainees.  
  • Let us know if you have questions or wish to discuss any of these elements.  We welcome a conversation and are looking forward to a collaborative learning environment!

Cancellation Policy:  

Cancellations must be made in writing. A full refund is available up to 21 days before the start of a program for registrations that have not been previously transferred. Cancellations received between 21 and 14 days before the start of a program will receive a refund less a $50 fee, or registrants may make a one-time transfer to another program within a one-year period without incurring a fee. No refunds or transfers will be made if a cancellation is made within 14 days of the start of a program. Registrants who transfer their registration more than one time will be charged a $50 administrative fee for each transfer. Transferred registrations are not eligible for refunds. Elder Decisions reserves the right to cancel a program for any reason and issue a full refund.


Please note:  If you wish to keep a copy of this form or are mailing in a check, please print this page before your press “submit.”

You may mail your check to: 

Elder Decisions®, a division of Agreement Resources, LLC
30 Walpole Street
Norwood, MA  02062

Please include a copy of the printout with your check.  Thank you.